FAQ's

How will my cookies be delivered?

We ship our cookies via USPS priority rate mail. The cookie container will be packaged inside cushioning to ensure safe arrival. 

Can cookies be individually wrapped?

Yes! Cookies can be placed inside sealed clear wrap. Please let us know you'd prefer this in the notes section of your order at checkout. There is no additional charge. 

When will my cookies be delivered?  

Most orders will take 3-5 days to produce and ship.  Please let us know in the notes if you would like us to aim for a specific delivery date (i.e. a birthday) - we will do out best.  Most shipments take 2-3 days to arrive after they leave our bakery.

What if my cookies arrive broken?

It is possible for cookies to break in transit. We join you in being sad about that. While they will still taste delicious we understand you may be disappointed. Please contact us and we'll see if we can remedy.

Is your facility allergen-free?

Our kitchen is completely dairy free, but equipment may come into contact with soy, nuts, and other allergens.

How far in advance do I need to order custom cookies?

It depends on the complexity and volume of the order, but please allow 2-3 weeks lead time for large custom orders.

What is the shelf life for shrink wrapped cookies?

Wrapped cookies are generally good for 2 to 3 weeks from delivery. 

Are your cookies kosher for Passover?

No. 

Mom, can I have a cookie?

Yes. When you finish your homework.